Kona Reef D31 Lanai w Coastal Views

We booked for 7 nights but left after 3. The place looks nice at first glance—great views, a comfy bed, well stocked kitchen, and a central, walkable location near shops, restaurants, and tours. The pool and hot tub were clean and uncrowded. However, cleanliness was a major issue: large carpet stains in the master bedroom, stained pillows and towels, stained furniture, and rusted/warped utensils. The unit felt worn down despite clear attempts to clean. The biggest frustration was the corporate management. Responses were very slow and came from different people each time, making requests difficult—e.g. getting fresh towels took 2 days. We had to contact Airbnb for a refund. The staff was always polite but it seemed like AI responses at times, which made resolving issues frustrating. If you know what to expect or if you don't mind some dirt & wear/tear, it’s fine, but the price didn’t match the value to us and was not what we were expect. Cleanliness and guest support need improvement.

Anonymous - Posted: 2/26/2025

Thank you for sharing your feedback, Holly. We apologize for the inconvenience you experienced at Kona Reef #D31. We take cleanliness seriously and will address the issues you mentioned with our housekeeping team. We understand your frustrations and will work on improving our guest support. We hope you give us another chance to exceed your expectations in the future. Grand Welcome Hawaii.

Grand Welcome staff

Posted: 3/5/2025

Location is excellent, can walk to village.Upon arrival, we were surprised there was not a welcome basket of some nature. This however was outweighed when we were delightfully surprised that there was more than the usual 4-5days supply of dishwashing soap, laundry soap, bath room supplies. This was MOST appreciated.We saw whales, dolphins almost every d a y from our lanai and on the last day a turtle came by to say goodbye to us.The only downside was the ensuite sink was plugged. I phoned to advise the R&M people and they said they would try and find a plumber to come (in a week). We pulled hair out of the drain daily to try and help it drain.Also, there was only one bbq but this was being dealt with and through no fault of the owners was not resolved quickly. The owners finally just went out and bought two. I We booked again for next year.

Laurine N. - Posted:

We loved our time at Kona Reef, the view was amazing and we enjoyed watching whales, dolphins and turtles from the lanai! The unit was stocked with everything we needed. It was a perfect unit for 2 couples traveling together. Can’t wait to come again!

Anonymous . - Posted:

Brenda L. - Posted: